Privacy Policy

OUR PRIVACY POLICY

Effective Date: [01-01-2025]
Last Updated: [01-05-2025]

Introduction

At MyGHPlug (“we,” “us,” or “our”), we manage the e-commerce platform [WEBSITE URL], which specializes in agricultural equipment and associated services within Ghana. This Privacy & Cookie Policy outlines how we gather, utilize, disclose, and safeguard your personal information when you engage with our website, mobile apps, or services. By using our platform, you agree to the data practices detailed below.

1. Definitions

Personal Data: Information that identifies or relates to an individual (e.g., name, contact details, financial info).
Processing: Any action taken regarding Personal Data (e.g., collection, storage, erasure).
Data Controller: MyGHPlug, the entity deciding how and why data is processed.
Data Processor: External parties that process information on our behalf (e.g., payment processors).

2. Scope & Applicability

This Policy applies to:

All users, vendors, and visitors of [WEBSITE URL].
Data gathered via our website, mobile apps, email, phone calls, or face-to-face interactions.
All operations within Ghana, in line with the Data Protection Act, 2012 (Act 843).

3. Types of Data Collected & Purpose

3.1 Personal Data

Identity Information: Name, birthdate, ID documents (for high-value purchases).
Contact Information: Email, phone number, and address (for deliveries and communication).
Payment Information: Card/Mobile Money/bank info (handled securely via third-party services).
Transaction Details: Purchase history, invoices, payment confirmations.
Technical Data: IP address, browser type, device data, geolocation (for fraud detection).
Marketing Preferences: Survey responses, preferences, campaign interactions.

3.2 Non-Personal Data

Aggregated statistics such as site traffic and sales patterns (non-identifiable).

3.3 Purpose for Data Use

Order Processing: Fulfilling purchases and deliveries.
Customer Service: Addressing complaints, warranties, and issues.
Legal Compliance: Meeting tax and regulatory obligations.
Marketing: Email/SMS promotions (with user consent).
Site Improvement: UX analysis and performance enhancements.

4. Legal Grounds for Data Processing

We process data under the following bases:

Contractual Obligation: To provide products/services.
Consent: For marketing and non-essential cookies (can be withdrawn).
Legal Requirement: Compliance with local regulations.
Legitimate Interest: For fraud prevention and service optimization.

5. Sharing Your Data with Third Parties

We only share data with trusted partners under strict confidentiality:

5.1 Types of Third Parties

Payment Providers: MTN Mobile Money, Vodafone Cash, Visa, Mastercard, local banks.
Logistics Providers: DHL, EMS Ghana, and local couriers.
Cloud Services: AWS, Google Cloud.
Marketing Tools: Mailchimp, social media ad platforms.
Analytics: Google Analytics, Hotjar.

Note: Payment data is encrypted and never stored on our servers.

5.2 Data Transfers Outside Ghana

Transfers are limited to countries with strong data protection laws or governed by Standard Contractual Clauses (SCCs).

6. Security of Your Data

We apply rigorous security protocols:

Encryption: SSL/TLS for data in transit, AES-256 for data at rest.
Access Control: Only authorized personnel access sensitive data.
Audits: Regular security testing and updates.
Breach Protocols: Notifying the Data Protection Commission (DPC) within 72 hours if necessary.
Staff Training: Annual data protection workshops for team members.

7. Cookies & Similar Technologies

7.1 Types of Cookies

Category	Function	Examples
Essential	Basic functionality (login, cart)	Session cookies, tokens
Preference	Saves user settings	HTML5 cookies, local storage
Analytics	Tracks site usage and performance	Google Analytics, Mixpanel
Advertising	Delivers personalized ads	Facebook Pixel, Google Ads

7.2 Managing Consent

Users see a cookie banner on entry.
Options: Accept all, Customize, or Reject non-essential cookies.
Preferences can be changed anytime via browser settings.

7.3 Third-Party Cookies

Embedded media (e.g., social buttons, videos) may include third-party cookies. Refer to their privacy policies for more info.

8. Your Rights Under Ghanaian Law

Under the Data Protection Act (2012), users can:

8.1 Access & Portability

Receive a copy of your data in a portable format.

8.2 Correction

Update inaccurate or outdated information.

8.3 Deletion

Request erasure of your data (where lawful).

8.4 Limit Processing

Temporarily restrict data use in certain cases.

8.5 Object

Refuse data use for marketing or non-essential activities.

8.6 File a Complaint

Reach out to the Data Protection Commission ([DPC Contact Details]).

To exercise your rights:
📧 Email: privacy@myghplug.com
📞 Phone: +233 50 242 5600
🏢 Address: [Insert Physical Office Address]

We will acknowledge your request within 5 business days and resolve it within 30 days.

9. How Long We Keep Your Data

Purchase Records: 7 years (tax/legal compliance).
Marketing Data: Until consent is withdrawn.
Inactive Accounts: Deleted after 2 years of inactivity.

10. Children’s Data

Our platform is not intended for users under 18 years.
If we inadvertently collect such data, it will be promptly deleted upon discovery.

11. Changes to This Policy

We may revise this policy for legal or operational reasons.

Major updates are announced via email or website banners.
Changes take effect 30 days after notification.
Continued use implies acceptance of the updated terms.

12. Legal Jurisdiction & Dispute Resolution

This policy is governed by Ghanaian law.
Disputes will be resolved in the courts of [Insert City], following the Alternative Dispute Resolution Act, 2010 (Act 798).

13. Contact Details

Data Protection Officer: [Insert DPO Name]
📧 Email: dpo@myghplug.com
📞 Phone: +233 50 242 5600 (Ext. [Insert Extension])
🏢 Address: [Insert Office Address], Kasoa, Ghana

Ghana Data Protection Commission
🌐 Website: https://www.dataprotection.org.gh
📞 Hotline: +233 30 701 1752

MYGHPLUG
🌐 [WEBSITE URL]
📱 [Insert Social Media Links]

Subtotal	₵0.00
Total	₵0.00